If you’ve got a problem with a financial product and your provider won’t help, you can call on the Financial Ombudsman Service. To help understand consumers better, they wanted to see how they use social media to talk about their money problems.
We looked for people having problems. Be it with their mortgage, current account, branch or insurance. We examined thousands of conversations to see what was worrying people and where they were going for help.
We found a big difference where people and business collide. We helped the Ombudsman understand how and where this happens and how they might provide services to help.