How Marvin found a window in the home improvement market

The question ZeusJones (a leading brand and innovation agency) was helping

How IG Group became customer champions

The question IG Group is a world leader in derivatives trading.

How The British Red Cross learnt to talk about loneliness

The question The British Red Cross works in the UK to connect human crisis with human kindness, and encourage resilient communities, where people look after each other.

How a health care charity learnt to help people diagnosed with cancer

The question Our client, a large British charity specialising in health care, knows a lot about what people need when living with cancer.

How Premier Inn understood service as guest value

The question With hotels, everyone knows, service is important.

How Whitbread learnt to harness the employee voice

The question After a period of reorganisation across Whitbread, the HR Insights team needed to better understand the impact of this on key roles across the business.

How a global energy company understood a social media storm

The question Dissident was helping a global energy company get to the bottom of a problem with part of their supply chain.

How Toby Carvery improves the customer experience

The question With a choice of four meats, great yorkies and unlimited sides,

How the Money Advice Service understood customer needs

The question If you’ve got a problem with a financial product and your provider won’t help, you can call on the