How IG Group became customer champions
The question IG Group is a world leader in derivatives trading.
How The British Red Cross learnt to talk about loneliness
The question The British Red Cross works in the UK to connect human crisis with human kindness, and encourage resilient communities, where people look after each other.
How a health care charity learnt to help people diagnosed with cancer
The question Our client, a large British charity specialising in health care, knows a lot about what people need when living with cancer.
How Premier Inn understood service as guest value
The question With hotels, everyone knows, service is important.
How Whitbread learnt to harness the employee voice
The question After a period of reorganisation across Whitbread, the HR Insights team needed to better understand the impact of this on key roles across the business.
How a global energy company understood a social media storm
The question Dissident was helping a global energy company get to the bottom of a problem with part of their supply chain.
How Toby Carvery improves the customer experience
The question With a choice of four meats, great yorkies and unlimited sides,
How the Money Advice Service understood customer needs
The question If you’ve got a problem with a financial product and your provider won’t help, you can call on the
How to make your website more engaging
The question Our client wanted to know what to do to improve their website so that it would be more useful and engaging for patients with Rheumatoid Arthritis.