How Whitbread learnt to harness the employee voice

THE QUESTION After a period of reorganisation across Whitbread, the HR Insights team needed to better understand the impact of this on key roles across the business.

What makes customers unhappy?

The question With a choice of four meats, great yorkies and unlimited sides,

Man vs. Bank

The question If you’ve got a problem with a financial product and your provider won’t help, you can call on the

TAMING TRIPADVISOR

The question Warner Leisure Hotel's focus on the retired market, with a choice of 13 locations, great food and lively entertainment attracts thousands of loyal guests each week.

Innovating from consumer experience

The question e-Cigarettes are disrupting the tobacco market.

COMMERCIALISING CONTENT

The question If you know about cars, you’ll know about Pistonheads.

TRACKING THE GAMES’ EMOTIONAL IMPACT

The question The Greater London Authority (GLA) wanted to know if the 2012 Olympic Games had changed what people think of London.