Take the
uncertainty out of
Customer service

We help you inspire change by finding
opportunities in how your people see the world.

Know your customers
Inspire change
Make an impact
Macmillan Cancer Support
British Red Cross
“We’ve partnered with Listen+Learn on numerous occasions now and each time have been hugely impressed by the unique sources of insight they bring to the table”.
Tom Cantle, Customer Insight Manager, IG
“They are very collaborative in the way they interact with us and they are always looking to deliver at the best possible quality.”
Gaby Gaunt, Director Strategic Insights & Analytics, Mondelez
“This work has been extremely useful in many aspects of our global marketing activity and is helping shape our strategic plans.”
Rebecca Freer, Head of Global Marketing, AXA PPP
we do

We understand that you want to inspire their colleagues and help them take the right action. Yet it’s all too easy to get lost in the noise and end up feeling like you don’t have the answers you need. That’s just wrong. With all the great data out there, it shouldn’t be this hard to see what our customers really need.

We help businesses navigate this uncertainty by harnessing the power of social media insight.

We go big on the data and deep on the detail to make sure your customers voices are heard.

What we do isn’t social listening. Instead, it’s strategic advice that relies on thinking over automation and storytelling over dashboards.

We’ll help you get closer to your audience, so you can inspire change and make a bigger impact.

We can help you transform your business in a number of ways: