Customer Service

Customer Service

  • Product + services
  • Employee engagement
  • Campaign evaluation
  • Competitor analysis
  • Qualitative comparative analysis
  • Trend analysis
For brands who want to deliver in a way that creates loyalty and influence

We help you understand how people really experience what you do.

What’s broken and how to fix it. What’s working and how to amplify it.

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“The insight provided by Listen & Learn was compelling and rich. We were able to get a better understanding of the employee voice which has helped us focus our energy and effort on aspects of the employee experience that we know are most important to our people.”
Phil Pringle - Head of Insight & Engagement, Whitbread
How we helped Warner Leisure to prioritise guest needs

Warner Leisure focuses on the retired market and wanted to use guest feedback to improve its service. However, like many, they struggle to turn thousands of guests comments into meaningful, usable insights.

We read and analysed thousands of responses to their feedback survey, piecing together what created brand promoters and detractors.

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