A Checklist for the Ethical Use of Social Media Data

What we share on social media can be pretty revealing, personal, intimate.

What can the Queen’s Gambit teach us about multilingual query writing?

“Do you ever go over games in your head? When you’re alone, I mean.

How to write a better Social Listening query

Have you ever finished the query writing training from your Social Listening provider and found yourself wondering, now what? It all sounds so simple.

If I was a client, this is the question I’d ask

When working with social data there’s one question you should ask.

What to do if the coronavirus is wrecking your research plans

It’s not great. The shock waves from the coronavirus are getting stronger every day.

The rough guide to DIY social insight

We joined the good people at the Social Intelligence Lab recently for a webinar about how to get real insight from social data.

18 tips for working from home (from people who do it all the time)

We're a remote company, have been since we started 9 years ago.

How to fix the problem with your social data

There’s a problem with social data. The phrase “rubbish in, rubbish out” says it all.

Some sensible tips for getting the best from your social listening provider

We have a privileged position, we get to actually read a shed load of social data.

Tips for understanding and dealing with fake reviews

It all started with a dog guard I was looking to buy a dog guard for my car - a random purchase I know, and not one that I have ever (or likely will ever) buy again.