Approach
The social
difference
People don’t talk to researchers the way they talk to each other.

When we talk to each other it’s natural, spontaneous – normal.

We’re not answering questions, responding to ‘stimuli’ or trying to pretend it’s not weird having a stranger in your house ethnographic-ing you.

Social media captures what happens when we talk to each other.

Of course, it has its norms and peculiarities, but the data shared across social platforms is a more natural reflection of what people choose to talk about.

This is what makes it different from traditional market research.

This is why you should care.

Social data can show you a side of life that you simply can’t get from more traditional market research.

If you’re looking for new commercial opportunities, you’ve come to the right place.

If your existing research isn’t telling you anything new, you’ve come to the right place.

If you’ve had enough of trying to get decent insights from your listening provider, you’ve come to the right place.

If you believe consumer insight is vital for your organisation’s success, you’ve come to the right place.

Welcome. We’re glad you’re here.

Social
Insight
Discovering insight is a creative process.

It takes data, thinking, creativity and sometimes a load of hard work.

But, oh boy, is it worth it.

It’s not automatic. It doesn’t come in a dashboard.

That’s just information.

True insights light up a room (or conference call).

Turning social data into human insight is what we do.

What we
do
We bring together the experiences of thousands of people and make sense of it all.

We find patterns in human behaviour that reveal new opportunities.

The market is full of social listening platforms.

We’re different.

Here’s why.

The human touch.

Human analysis is central to how we work, not an afterthought.

People understanding people lets us see what others miss – the emotions, experiences and context that determines people’s attitudes and behaviours.

It works at two levels.

  • First, how we process social data. People get people. We’re not confused by sarcasm, banter, implication, emojis or complex language. We can follow threads and look things up. This lets us unlock a lot more value from the data we work with.
  • Secondly, meaning matters. We’re skilled quant and qual researchers. We’ve got a full range of techniques and experience to help us work the data. We know how to spot patterns, explore meaning and synthesise. We don’t stop at what’s happening. We go deep to find out why. We don’t stop until we’ve understood what the chatter means for you.
  • Then there’s context. We know that data is often meaningless without context. We place what we find in social with what’s happening in the offline world. This creates a more mature, considered view of what it means to you, your market, your audiences
What we
don’t do
Our clients tell us that Social Insight can make a huge commercial impact.

We also know that there’s a lot of frustration out there.

We promise that we’re not: a platform, an API, analytics, big data, tagging, word clouds, mystifying and inflexible dashboards, AI, machine learning, automated, or using mystical algorithms.

We’re also not going to try and tie you into a long contract.

Come to us with a business challenge.

We’ll work with you to find a compelling solution.