Repaying the trust overdraft

A new approach for measuring, establishing and building trust.

This paper outlines some new thinking about how trust works.

  • We outline some problems with the current model.
  • Introduce some new thinking about how emotions work.
  • Share the results of some recent research that applies this model in the real world.
  • Offer some practical next steps for understanding, measuring and, most importantly, addressing the trust overdraft.

See the full report on SlideShare.