About us


Listen & Learn Research is a unique agency specialising in customer insight using social channels and unstructured data.

We help innovative companies identify gaps in their consumer insight and use social media research (the analysis of the thousands of naturally occurring online conversations) to fill these gaps, complementing rather than replacing existing research techniques

The way we work is a bit different. Our unique operating model allows us to analyse and interpret data far better than any automated service could, whilst still producing results quickly and cost effectively.

We are a small, independent agency but our unique structure and reputation has already allowed us to deliver some great work for leading brands such as Microsoft, P&G, E.ON, Havas, Unilever, Strutt & Parker, GLA and the Money Advice Service.

As a finalist for Best New Agency, we’ve been recognised by the Market Research Society as a leader in the field of social listening,

Click here here to find out more about what we do.

The team


Jeremy Hollow / Founder & Managing Director

Jeremy has been consumed in the fields of research and marketing for over 12 years working for award winning agencies such as FreshMinds and Verve on projects for a number of large brands including Microsoft, Orange, Lloyds Banking Group, Jones Lang LaSalle, Barclays, News International, the National Audit Office, HM Treasury, Foreign & Commonwealth Office, Met Police and Young Enterprise.

Always interested in the evolution of social in the research field, Jeremy was involved in the development of the first social communities with Verve (winner MRS best new agency 2010) and developing communities for the likes of Orange, Lloyds, Which?, News International and Vue Entertainment.

His latest venture, Listen & Learn Research, has developed from his passion to explore the massive opportunity for using social media research to create new insights and different perspectives.

A full member of the MRS, AQR and a regular blogger for Econsultancy, Jeremy is extremely focused on delivering strong customer insight using new social channels. His work includes:

  • Helping firms understand where and how to improve
  • Evaluating the impact of campaigns and events
  • Understanding how, where and why ideas spread
  • Providing clear insight to help solve problems

If you want to get in touch you can connect with Jeremy via LinkedIn or follow us on Twitter @LALResearch

Raquel da Silva / Manager, Research Projects

Raquel looks after the life cycle of our different social listening research projects, from the initial design phase, to the delivery of the project. Raquel’s own primary area of focus is data analysis informed by different qualitative methodologies, which she has had the opportunity to explore through various research projects (lead, for example, by the Higher Education Academy, the University of Birmingham, Connect Justice and University of Minho) and through her own postgraduate experience – both her master and current doctorate at the Institute of Applied Social Studies, at the University of Birmingham.

At Listen & Learn Research she has worked on a wide variety of projects at home and internationally for clients including: P&G, Dove, Medtronic, Warner Leisure, Shockwaves, Pantene, Braun, The Money Advice Service and the Greater London Authority. She has also led a number of our Original Insight projects, including our analysis of what UK citizens think of their countrymen joining the war in Syria.

Prior to joining Listen & Learn Research, Raquel co-founded Connect Justice, a social enterprise committed with research, evaluation, training and facilitation with communities and states experiencing social and political conflicts. She also founded and is current co-director of a Research Centre on Victimology and Qualitative Methodologies at Instituto Superior Politécnico Tundavala, in Angola. At the University of Birmingham, Raquel also acts as International Student Ambassador in the context of the Careers and Employability Centre. For her role as team leader, Raquel was highly commended for the Step Up To Leadership Award in 2014 and in the same year her team was considered the Best Careers Support for International Students in the country

If you want to get in touch you can connect with Raquel via LinkedIn or follow us on Twitter @LALResearch

The Outtaskers analyst network

Jeremy is supported by a team of researchers who interpret and analyse thousands of customer comments on a daily basis. Working to any brief, these analysts manually read and sort data to a manageable level, allowing our research consultants to then make sense of it all.

Unlike other market research agencies, this pool of support workers offers a cost effective and flexible way of dealing with large quantities of social data quickly and efficiently.